Speed to lead

Any trade whose leads arrive by phone or message while the owner is on a ladder, under a truck, or running a crew. If you regularly see a missed call and think 'I'll ring them back later', this was built for you.

Most trades do not have a lead problem. They have a response problem. A homeowner who calls and gets voicemail rings the next name in the list, and a message left unanswered on your Facebook page or Google profile for a day is a job that went elsewhere. The business that replies first usually books the estimate, and on a job site that is never you unless something replies for you.

• A local tracking number that rings your phone as normal; the second a call goes unanswered the caller gets a text from that same local number, by name, about the reason they called
• Automatic replies to Facebook and Instagram DMs, Google profile messages, and website forms, within a minute, using their name and what they asked about
• You alerted at the same moment with the name, the number, the source, and what they asked for, in one message
• A backup sequence at five minutes if nobody has replied: a second text to them, a reminder to you
• An email later the same day for the people who never answer a text
• Every lead logged with its source in a sheet you own

• A call centre or a human answering service; this is your number and your voice, answered automatically until you can pick up
• Marketing texts to people who did not contact you; every message here replies to an enquiry the customer started

1. 01

   Number and routing

   A local tracking number is provisioned in your business name and set to ring your existing phones. Missed-call detection is switched on.

2. 02

   Connect the channels

   Facebook and Instagram messaging, the Google profile, and every form on your site are wired to the same reply and alert system.

3. 03

   Write the replies

   The texts are short, in your voice, and say what happens next. You approve every template before it goes live.

4. 04

   Backup and log

   The five-minute backup, the same-day email, and the lead sheet are switched on and tested with you on the line.

• The phones the number should ring, and in what order
• Admin access to your Facebook page, Instagram, and Google profile messaging
• The hours you want the replies to say you are available

The number and the text-back are live within days. Connecting the messaging channels and forms takes a little longer and depends on access. Everything is tested with you before it goes live.

The number, the routing, and the automation behind it are part of the one-time setup fee, quoted after the free audit. The monthly cost of the number itself and the messages is billed to you at cost by the provider, in your name. Our ongoing work is covered by the monthly or per-estimate arrangement. What you own, whatever happens.